What is remote management?
Remote management allows our technicians to solve your computer problems remotely – neither party has to leave their desk. We access your computer using the Teamviewer program. This way, our technician can solve your problem directly instead of giving instructions over the phone. The program enables a Netiabi technician to access all computer functions, allowing them to troubleshoot and solve software problems as if they were in the same room with the computer. At the same time, you can watch the technician’s work on your computer screen.
Remote management is safe – the technician can access the computer only when the remote management program is working. After closing the program, the computer can no longer be accessed remotely.
The remote management process works as follows:
Remote management costs €39 per hour. The fee is calculated in 15-minute intervals, starting from the moment the technician establishes access to your computer via remote management.
Our customers’ confidentiality is of utmost importance to us in remote management, as well in repairs at our maintenance centers. We do not process, abuse or disclose the content found in your computer to third parties.
Remote management allows us to perform all work which does not require the physical presence of your computer in our maintenance center.
Remote management lets us solve various software problems:
It is not possible to solve hardware problems with remote management. It is also not possible with remote management to solve problems and concerns regarding a lack of internet connection and problems operating systems which require changing, removing, or installing operating systems.
In case of such concerns, you can send your device to us by using a courier, parcel terminal or by leaving it at our express check-in at the Netiabi Maintenance Center.
The Netiabi Maintenance Center has updated several of its services to provide flexible and easier availability for customers in these changing circumstances. In addition to remote management, our improved services include:
"We chose Netiabi to be our partner a long time ago. Sometimes you need urgent help and Netiabi has always been there for us with their fast and high-quality services."
Manager of the IT department
"Netiabi is just the IT partner we have been looking for. Their technicians are characterized by dedication, expert knowledge and readiness to experiment and find new solutions."